Policy and Service Guidelines
We have a responsibility to protect each client and to provide the best
services available. The following guidelines were designed to ensure these
obligations are met.
All services provided may be used for lawful
purposes only. Transmission, storage, or presentation of any information,
data or material in violation of any United States Federal, State or City
law is prohibited. This includes, but is not limited to copyrighted material,
material we judge to be threatening or obscene or material protected by
trade secret and other statute. The subscriber agrees to indemnify and
hold us harmless from any claims resulting from the use of the service,
which damages the subscriber or any other party.
Pornography and sex-related merchandising is prohibited on all our servers.
This includes sites that may infer sexual content or links to adult content
elsewhere. We will be the sole arbiter in determining violations of this
provision. Also prohibited sites that promote any illegal activity or
present content that may be damaging to our servers or any other server
on the internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
• Pirated software
• Hacker programs or archives, Warez sites.. etc.
• Sites with adult or pornographic content
• Non-Licensed MP3's or Software
Disclaimer - We are not responsible
for any damage caused by services provided, and makes no warranties of
any kind, expressed or implied for services we provide.
Commercial Advertising - Email Spam, or the sending of unsolicited
email, from our server or using an email address or domain that is maintained
on our machine as reference is STRICTLY prohibited. We will be the sole
arbiter as to what constitutes a violation of this provision.
Background Running Programs - We may allow programs to run continually
in the background. These are considered on a case-by-case basis and an
extra charge will be incurred based on system resources used and operational
maintenance needed. We currently do not allow IRC or IRC bots to be operated
on our servers.
Server Abuse: Any attempt to undermine or cause harm to a server,
or customer is strictly prohibited. Refusal of Service: We reserve the
right to refuse, cancel, or suspend service at our sole discretion.
All accounts and customers using our services must adhere to the above
policies. Failure to follow any term or condition will be grounds for
immediate account deactivation.
Customers who are on recurring monthly plans are due for automatic billing
from their credit card one month after their sign up date and every month
thereafter, on or about the same day of the month. If your credit card
information has changed, then you must notify us immediately so we may
change this information. If on your bill date, your credit card is declined,
your account may be interrupted temporarily and an email will be sent
to the address on file to notify you of this problem. If payment is not
arranged within 14 days, we will close your account, and any files will
be lost. All prices are in US Dollars (USD).
Credit Card Payments
We are happy to accept Visa, MasterCard for payment. We use various fraud
prevention methods to protect us, our merchant account, our bank and the
customer who owns the credit card being used. We take credit card fraud
very seriously. If you have received a credit card statement with our
name on it, and did not order our services, please email firstname.lastname@example.org
immediately. Your credit card statement will be billed as Digitek.
If for any reason you are not satisfied with our services, please give
us a 30 days notice to let us know. We build our services around making
hosting simple for the customer and want you to be happy. If for some
reason we cannot meet your needs, you may notify us in writing and we
will discontinue billing your account at the end of your current bill
cycle. No refunds are issued for hosting services already paid for.
New domain registrations
New domain registrations are final once submitted;
however you may transfer your domain to another provider if you wish.
Once you have submitted your order for a domain name it is registered
and not reversible, and we cannot refund the domain registration charges.
If a domain is not available or taken before our system can register it,
we will notify you and offer to register another domain or refund the
registration charges. You should note the Uniform Domain Name Dispute
Resolution Policy from ICANN before registering a new domain.
Additional data transfer is billed
at $15.00 per 1000 Megabytes/month (or portion thereof). When you exceed,
or are about to exceed, we will attempt to send you a courtesy e-mail.
You may select to upgrade to a different hosting plan during the bill
cycle (we prorate changes mid-cycle)to help cover usage, however, you
must remain on that new plan for at least 30 days. If you do not change
to higher plan, you will be charged the fee above. We can not make exceptions
to this for any reason, including not sending you a courtesy email.
We make no promises of profit or income. You are responsible for abiding
by laws/tax laws applicable in your place of business.